General Terms and Conditions of Contract

This document will not be filed, it is concluded in electronic form only, it is not a written contract, it is written in Hungarian, it does not refer to a code of conduct. In case of any questions regarding the operation of the website, the ordering and delivery process, please contact us at the contact details provided.

The scope of this GTC covers the legal relations on the Service Provider's website (kalivineyardestate.hu) and its subdomains. These Terms and Conditions are permanently available on the following website: kalivineyardestate.hu/aszf and can be downloaded and printed at any time.

1. Service provider details:

Service provider name: Bence Rozgonyi

Location of service provider: 8252 Balatonszepezd, Petőfi u. 6.

The contact details of the service provider, the electronic mail address regularly used to contact the users: info@kalivineyardestate.hu

Service provider phone number: +36-70-239-7770

Name, address and e-mail address of the hosting provider:

Icon Média Kft.

Location: 6000 Kecskemét, Csóka u. 26.

Website: https://webdigital.hu/

Email: info@webdigital.hu

Phone number: +36-70 / 518-1943

2. General rules:

a) The present "General Terms and Conditions" - hereinafter referred to as "GTC" - regulate the use of the services provided by the service provider at 8274 Köveskál, municipality of Köveskál, Hungary. 451, Káli Vineyard Estate and the conditions of use of the accommodation and related services provided.

b) This GTC does not exclude the conclusion of special or individual agreements with travel agencies, travel intermediaries, tour operators or other persons who cooperate with the service provider in the long term in order to sell the services of the service provider.

3. The contracting party:

a) The contracting party is the natural person, legal entity or unincorporated business entity ordering or using the services of the service provider. The contracting party is also the natural person who actually uses the services of the service provider. The person ordering and/or using the service is hereinafter referred to collectively as the "customer".

b) The service provider and the guest become contracting parties to the service agreement, if the conditions are fulfilled, as necessary - hereinafter collectively referred to as the contracting parties.

4. Establishment of the service contract, booking procedure, modification of the booking:

a) The booking procedure is as follows: 

1. On the Reservation page, the guest indicates his/her booking request by clicking on the Confirm Reservation button after entering the planned arrival and departure dates, the number of guests and his/her personal details.
2. The service provider will notify the guest of the approval of the booking request by e-mail to the e-mail address provided.
3. The guest will pay the total amount of the reservation by clicking on the Payment of the Accommodation Fee link in the confirmation e-mail, using the payment method of their choice.
4. The service provider will notify the guest by e-mail of the successful receipt of the reservation fee, and the reservation becomes final.

b) The service contract is concluded with the written confirmation of the order - reservation - made by the guest, and with regard to this written confirmation, the order - reservation - is considered a written contract. The verbal order and/or order modification only creates a contractual obligation if it is confirmed in writing by the service provider, the verbal confirmation of the order or order modification by the service provider does not create a contractual obligation.

c) The contract for the use of the service is for a limited period.

d) In the event that the guest decides before the expiry of the fixed term not to use the service until the end of the fixed term, he/she is still obliged to pay the full price of the service to the service provider, and the service provider is entitled to claim the full price of the ordered service. The service provider shall be entitled to resell the accommodation left by the guest before the expiry of the fixed period.

e) Any extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may request reimbursement of the service already provided.

f) The service contract may be amended only with the joint written agreement of the contracting parties.

5. Start and end of the stay (Arrival and Departure)

a) The Guest has the right to occupy the booked room from 15:00 on the agreed day.

b) The Service Provider has the right to withdraw from the contract if the Guest fails to arrive by 24:00 on the agreed day, unless a later arrival time has been agreed.

c) The Guest must vacate the room by 10:00 on the day of departure.

d) Depending on the occupancy of the accommodation, it will provide the possibility of early arrival and late departure for a fee. If you wish to use this service, please contact us at least the day before your arrival.

6. Extension of accommodation:

a) The extension of the stay by the Guest requires the prior consent of the Service Provider.

b) If the Guest does not vacate the room by 12:00 noon on the day indicated as the day of check-out and the Service Provider has not agreed to the extension of the stay in advance, the Guest shall pay the accommodation fee for one additional day and the Service Provider's service obligation shall terminate at the same time.

7. How and under what conditions to use the service:

a) The Guest may reserve the accommodation ordered and confirmed by the Service Provider from 15:00 on the day of arrival - Arrival - and must leave it by 10:00 on the last day of stay - Departure.

b) The service provider is entitled to terminate the accommodation contract with immediate effect or refuse to provide the service if:

1. the guest does not use the accommodation provided to him/her for its intended purpose, or does not use the services provided by the service provider and/or the premises for the provision of such services and/or premises for their intended purpose,
2. the guest disrupts the house rules of the accommodation and does not stop the disruptive behaviour despite being told to do so,
3. the guest does not respect the safety rules of the accommodation - e.g. smoking in a prohibited area and does not stop despite being told to do so,
4. the contracting party or the guest fails to fulfil the obligation to provide the payment guarantee requested by the service provider by the date set by the service provider.

c) Should the contract between the contracting parties not be performed due to "force majeure", the contract shall be terminated.

d) The guest uses all services of the accommodation at his/her own risk during the entire stay.

e) The child or minor guest cannot be left without parental supervision due to health reasons or for any other reason.

8. The prices applied by the service provider:

a) The Service Provider shall publish its current prices on https://kalivineyardestate.hu/en/araink/.

b) The prices shown are for the total accommodation.

c) The Service Provider shall be free to change its prices at any time without prior notice, provided, of course, that this shall not apply to confirmed reservations.

d) The prices published by the Service Provider include VAT as defined by law and tourist tax. The Service Provider reserves the right to pass on the additional charges to the contracting party and/or the guest without prior notice in the event of a change in the law.

e) The Service Provider is entitled to set its prices in Hungarian forints and in any convertible currency.

9. Discounts:

a) Current offers and discounts are published on the hotel's website.

b) The advertised discounts cannot be combined with any other discounts.

10. Method and guarantee of payment:

a) The Service Provider shall indicate the total amount of the ordered services, calculated for the whole stay, on the written confirmation sent by e-mail to the Guest. 

b) The Guest may pay the total accommodation fee for the duration of the stay in several ways: by transfer to the Service Provider's bank account or by credit card via the website. Any costs incurred in connection with the payment shall be borne by the contracting party.

c) The contracting party shall be entitled and obliged to pay the consideration for the service in Hungarian forints and/or in any currency of its choice, in which it has previously agreed with the service provider. 

11. The cancellation conditions:

The cancellation and amendment conditions are as follows:

1. If the reservation is cancelled up to 15 days prior to arrival, 100% of the accommodation fee will be refunded to the Guest.
2. If cancellation is made between 8 and 14 days prior to arrival, 50% of the accommodation fee will be refunded to the Guest.
3. If the reservation is cancelled within 7 days prior to arrival, we will not be able to refund the accommodation fee paid.
4. Cancellations can be made by clicking on the Cancel Reservation link in the confirmation e-mail or directly by e-mail to info@kalivineyardestate.hu.
5. In that case if you leave the apartment before the agreed departure date, it is not possible to refund the accommodation fee.
6. If the Contracting Party is a business entity (including business companies, social organisations, churches, municipalities, municipal institutions, state organisations and their institutions, etc.), the penalty due in case of cancellation shall be paid by the Contracting Party/Customer to the Service Provider even if the accommodation fee would otherwise be borne by the Guest.
7. If the Contracting Party has secured the use of the accommodation services by paying the accommodation fee and does not arrive on the day of arrival (no written cancellation is received), the Service Provider will claim the full amount of the accommodation fee paid at the rate specified in the contract as a penalty. In this case, the accommodation shall be reserved for the Contracting Party until 9:00 a.m. on the day following the day of arrival, after which the Service Provider's obligation to provide the service shall cease.

12. Guest's rights:

a) Under the contract, the guest is entitled to use the facilities of the accommodation which are included in the normal range of services and which are not subject to special conditions.

b) The guest may lodge a complaint about the performance of the services provided by the service provider. The service provider undertakes to investigate the complaint reported to it in writing or by telephone within 72 hours of receipt of the complaint and to provide the guest with a substantive response.

13. Guest's obligations:

a) The guest must pay the full amount of the accommodation fee to the service provider by bank transfer or online payment via the website within 3 days of receipt of the confirmation e-mail.

b) Please dispose of all rubbish in the rubbish bins provided in the accommodation area and in the rooms. Furniture may not be moved or removed from the room or the building.

d) The use of tools and equipment on the premises is at the guest's own risk.

e) Pursuant to the implementation of Act XLII of 1999 on the Protection of Non-Smokers, as of 1 January 2012, the accommodation is a non-smoking establishment. This means that smoking is prohibited in the enclosed areas of the accommodation. Guests and any person on the premises are obliged to comply with the law and to comply with any request to do so.
In case of smoking in the room, the Service Provider is entitled to charge the Guest an extra cleaning fee of 30.000,-Ft.

f) Fireworks and other licensed activities brought by the Guest require the written consent of the accommodation provider and the obtaining of official permits by the guests.

g) The guest is responsible for ensuring that minors under his/her supervision remain under the supervision of an adult at all times in the accommodation provider's accommodation.

h) The guest shall immediately report any damage suffered to the accommodation provider and provide the accommodation provider with all necessary information to clarify the circumstances of the damage or to enable the latter to take any action for a possible offence or criminal prosecution.

i) Upon departure, the Guest is obliged to leave the keys in the lockable key cabinet. In case of failure to do so, or in case of loss or destruction of the keys, the Service Provider shall be entitled to charge a compensation fee for the key, which the Guest shall pay upon departure. The replacement fee for keys is HUF 3.000 + VAT.

14. Guest's liability for damages:

a) The Guest shall be liable for any damage caused by the Guest or his/her companion, or by persons under the supervision of any of these persons, resulting from improper use or negligence of the accommodation or its facilities.

b) The Guest's obligation to pay compensation shall also apply if the injured party is entitled to claim compensation for the damage directly from the service provider.

15. Provider's rights:

a) If the Guest fails to pay the full amount of the accommodation fee within 3 days after receipt of the confirmation e-mail, the service provider is entitled to refuse the booking request and make the accommodation available for other guests.

16. Obligations of the service provider:

a) The service provider shall provide the accommodation and other services ordered under the contract in accordance with the applicable regulations and service standards.

b) The service provider shall investigate the written complaint of the guest and take the necessary steps to solve the problem, record the steps taken in writing and inform the guest thereof.

17. The provider's liability for damages:

a) The service provider shall be liable for any damage suffered by the guest which is caused by his/her fault or that of his/her staff within the accommodation.

b) The liability of the service provider does not cover damage caused by an unavoidable cause outside the control of the service provider's employees and guests, or caused by the guest or persons under his supervision.

c) The service provider reserves the right to designate a place(s) within the accommodation where the guest is not allowed to enter. The service provider shall clearly mark such places. The service provider shall not be liable for any damage caused to the guest or to persons under his control in the place(s) where the guest is not allowed to enter.

d) The service provider is liable for the loss, destruction of or damage to the guest's valuables, securities or cash only if he/she has expressly accepted them or if the damage is caused by a cause for which he/she is liable under the general rules. In this case, the burden of proof is on the guest.

e) The Service Provider is also not liable for damages resulting from improper use.

f) Use of the wellness facilities of the accommodation is at the Guest's own risk.

g) The service provider's liability does not cover the contracting party's luggage and its contents on arrival and departure, during loading and unloading, and during transport to and from the room.

h) The Guest must immediately report the damage to the accommodation provider and provide the accommodation provider with all the necessary information to clarify the circumstances of the damage and, if necessary, to make a police report/police procedure.
The service provider is liable for compensation only if it reports the damage to the accommodation provider immediately after the damage has occurred, providing the necessary information.

h) The maximum amount of the service provider's liability for damages shall not exceed ten times the amount of the daily accommodation fee under the contract.

18. Pets:

Pets are accepted by prior arrangement.

19. Confidentiality:

a) In fulfilling its obligations under the contract, the service provider shall act in accordance with the provisions of Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information and the relevant legislation on data protection - and if the guest has brought this to the attention of the service provider - the relevant internal rules of the contracting party.

20. Vis maior:

a) Causes or circumstances (e.g. war, fire, flood, adverse weather conditions, power failure, strike, etc.) over which neither the service provider, the guest nor the contracting party has control - force majeure - shall release either party from the performance of its obligations under the contract for as long as such cause or circumstance exists. The contracting parties agree to use their best endeavours to minimise the possibility of such causes or circumstances occurring and to remedy any damage or delay caused thereby as soon as possible.

21. The place of performance and the law applicable to the relationship between the parties and the competent court:

a) The place of performance is the place where the accommodation is located.

b) All disputes arising out of the accommodation contract shall be submitted to a court having jurisdiction as to the merits and venue in relation to the Service Provider.

c) The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.

22. Security of data processing

a) The Service Provider shall protect the data in particular against unauthorised access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction or damage.

b) The personal data provided by the User may only be accessed by the employees of the Data Controller. Personal data shall not be disclosed to third parties other than those designated by the Controller.

c) The Service Provider will not disclose personal data to third parties, except with the prior and explicit consent or request of the data subject.

d) The User acknowledges that the Service Provider is obliged by law to disclose personal data to the requesting authority, provided that the legal conditions for such disclosure are met. The User may not object to the provision of data based on a legal, administrative or judicial decision.

23. Privacy Policy

The Service Provider attaches great importance to the protection of personal data in its activities. In all cases, the personal data provided shall be processed in compliance with the applicable legislation, shall ensure their security, shall take the technical and organisational measures and shall establish the procedural rules necessary to comply with the applicable legislation.

In the course of the Service Provider's activities, the Service Provider uses the users' data in accordance with the Data Protection Act solely for contracting, billing and its own advertising purposes (if the guest has consented).

By entering into an accommodation contract, the Guest acknowledges that he/she has read and understood the above terms and conditions and agrees to be bound by them. The GTC may be amended at a later date, which will be published by the Service Provider on the accommodation website.